Application Support Associate

  • Location: Cherry Hill, New Jersey
  • Type: Contract To Hire
  • Job #162202
firstPRO is seeking a qualified Application Support Associate for our client, a large health organization located in New Jersey. They are seeking someone with experience in end user application support.

Application Support Associate
Job Details

  • Compensation: Up to $27/hour with benefits offered (Health, Dental, Vision), Weekly Pay
  • Type: Contract to Hire
  • 100% Remote
  • Schedule: Monday through Friday, 8:30 Am to 5:00 PM

Job Responsibilities

  • Demonstrate and communicate the core values.
  • Participate in special projects: prepare reports and presentations using Microsoft Office (Word, Excel and, PowerPoint, etc.).
  • Respond to technical support calls for offices and field employees including full-time and part-time staff.
  • Troubleshooting of issues to resolution.
  • Provide technical support to all the Microsoft Office Applications.
  • Follow up with end-users for special, customer-service situations.
  • Ability to document and escalate complex problems to the operations (OPS), Application Development (AD) departments (3rd level support issues) and third-party vendors.
  • Analyze and communicate potential problems, errors & issues to management.
  • Manage the Information Technologies call tracking database by documenting a detailed description of all communications with users, all follow-up, and documented resolutions.
  • Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.

Job Requirements

  • Bachelor’s degree or equivalent
  • One (1) to three (3) years’ experience working in a help desk environment providing applications support.
  • Technical expertise supporting and troubleshooting application issues in a Microsoft Windows environment.
  • Comprehensive software in a client server environment.
  • Strong knowledge of Microsoft Windows Operating Systems, and Office applications

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