Application Support Associate
Job Details

• Compensation: Up to $27/hour with benefits offered (Health, Dental, Vision), Weekly Pay
• Type: Contract to Hire
• 100% Remote
• Schedule: Monday through Friday, 8:30 Am to 5:00 PM

Job Responsibilities

• Demonstrate and communicate the core values.
• Participate in special projects: prepare reports and presentations using Microsoft Office (Word, Excel and, PowerPoint, etc.).
• Respond to technical support calls for offices and field employees including full-time and part-time staff.
• Troubleshooting of issues to resolution.
• Provide technical support to all the Microsoft Office Applications.
• Follow up with end-users for special, customer-service situations.
• Ability to document and escalate complex problems to the operations (OPS), Application Development (AD) departments (3rd level support issues) and third-party vendors.
• Analyze and communicate potential problems, errors & issues to management.
• Manage the Information Technologies call tracking database by documenting a detailed description of all communications with users, all follow-up, and documented resolutions.
• Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.

Job Requirements

• Bachelor’s degree or equivalent
• One (1) to three (3) years’ experience working in a help desk environment providing applications support.
• Technical expertise supporting and troubleshooting application issues in a Microsoft Windows environment.
• Comprehensive software in a client server environment.
• Strong knowledge of Microsoft Windows Operating Systems, and Office applications