Job Details                  

• Compensation: Up to $30/hour with weekly pay
• Contract to Hire
• Hybrid
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM

Duties and Responsibilities:

• Answers incoming technical support phone calls in a high-volume environment and enters all pertinent information and updates of the reported issues into a ticket tracking application. Analyzes and documents reported issues and outages. Determines severity, impact, and nature of reported issues
• Delivers high levels of customer service at all times and ensures compliance with contracted Service Level Agreements (SLAs)
• May provide technical support for any or all the following: desktops, laptops, network connectivity, business applications, voice-over-IP telephone systems, and resetting network and application passwords according to information security guidelines.
• May occasionally provide desk side services as required including installs, system configuration, hardware break/fix and advanced technical support
• Proactively checks the Service Desk queue for open tickets
• Aid other team members when needed
• Participate in project-based activities including system builds, moves and installs, and other projects

Requirements:

• Bachelor's degree in Computer Science, Information Systems or related field or Certificate from a Technical School/Institute
• 2-3 years of service desk experience required

• Microsoft Office 365 / SharePoint Online / OneDrive / Microsoft Teams
• Microsoft Windows 7/10 OS configuration, support, and troubleshooting
• Network administration in Windows Active Directory / Azure Active Directory
• Connectivity and networking support and troubleshooting
• Remote support tools (LogMeIn Rescue)
• Remote software installation technologies
• Use and support of MS Office Suite applications