Level 2 Desktop Technician

  • Location: King of Prussia, Pennsylvania
  • Type: Contract To Hire
  • Job #162330
firstPRO is seeking a Level 2 Desktop Technician for our client, who has a strong foothold in the medical field. This is a contract-to-hire role that will require regular travel throughout the Greater Philadelphia area, so candidates must live within a commutable distance to be considered. Compensation for this role is up to $30/hr., based on experience.


  • Respond to IT Help Desk requests using IT Department’s helpdesk platform.
  • Diagnose and resolve problems associated with applications including e-mail, document management, Microsoft Office, and various applications.
  • Diagnose and resolve end user network or local printer problems, PC hardware problems, e-mail, Internet, dial-in, and local-area network access problems.
  • Participate in a rotating on-call schedule that involves after hours and weekend support and availability requiring remote access and telephone coverage.
  • Collaborate as part of a dynamic IT Support team, providing premiere customer service and support to all end users, internal and external. 
  • Communicate effectively and professionally to ensure good customer service through phone, email and in person.
  • Commute to remote offices to provide onsite assistance and support tasks, as needed.
  • Deliver, set up, and assist in the configuration of end user desktop, Laptop, Tablet, Software, and peripherals.
  • Perform desktop hardware repair for PC computer equipment and peripherals.
  • Establish and maintain cooperative working relationships with other IT staff members and end users.
  • Perform all work in accordance with Firm policies and procedures, including IT protocols and security procedures.
  • Protect and properly handle highly confidential data and communications.


  • Excellent written and oral communications skills.
  • Demonstrated ability to make difficult concepts easy to comprehend.
  • Ability to take and provide directions.
  • Excellent troubleshooting and customer service skills.
  • Monitor, read and promptly respond to written communications and service requests from end users during assigned coverage hours.
  • Read and promptly respond to oral and written communications from Management and other IT team members.
  • Trustworthiness and reliability to properly handle highly confidential data.
  • Proven ability to effectively manage multiple priorities and meet deadlines.
  • Evidence of flexibility and problem-solving skills.
  • Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment.
  • Supervisor experience is a plus but not required.
  • Associate degree preferred.
  • 1-3 years of experience required.
  • A+ and Network+ CompTIA Certificate preferred, but not required.
  • Working knowledge of Active Directory, Group Policy, Domain Services (such as Print, DHCP, DNS) and network connectivity.
  • Familiarity with IT Service Management concepts, practices, and procedures.
  • Intermediate knowledge in hardware and networking.

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