Sr. Network Technician
Job Details

• Compensation: Up to $45/hour with benefits offered (Health, Dental, Vision), Weekly Pay
• Type: Contract
• Onsite
• Schedule: Monday through Friday, 9:00 AM to 5:00 PM, 1 hour lunch

Job Responsibilities

• Provide hands-on maintenance and operational support for data, IP video, and IP phone distribution equipment.
• Interact daily with customers throughout the University providing exceptional professional service.
• Work in close collaboration with Tier 2 Enterprise Command Center, Local Support Providers to address end-user and network escalations, and client activities.
  (e.g. move-in).

• Respond to emergency outages.
• Maintaining own schedule for onsite customer appointments within service SLA for new service delivery.
• Tracking and updating escalation tickets.
• Updating and closing work orders in a timely manner to ensure that customer billing is not delayed.
• Attending training events as required.

Job Requirements

• Experience with commercial-grade networking equipment.
• Experience with fiber and copper-based networks, testing and media certification.
• Complete understanding of switch, and routing concepts.
• Reading floor plans and maps, installing, and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.
• Experience using IT ticketing software and providing direct hands-on support.
• Ability to work autonomously or as part of a team.
• Certifications such as Net+, CCENT, CCNA, CWTS, JCNIA, JCNIS, ITIL Foundations