Responsibilities:

• Develop and maintain an advanced understanding of our customer’s use of technology.
• Apply expert technical skills and knowledge in cybersecurity and support troubleshooting computer systems, hardware, and software across our customer’s environment.
• Define and document issue root causes and recommend and implement remediation.
• Work with IT associates and business partners to identify opportunities and adjust IT services accordingly.
• Lead the development of standards and operating procedures for related IT services. 
• Maintain consistent and professional customer service and communication with end users and IT associates.  
• Provide timely status as needed to end users, and fellow IT associates when working to resolve an incident.
• Maintain advanced working technology knowledge in Cybersecurity or IT Compliance.
• Develop and maintain IT service area documentation – process and procedures. 
• Must be a leader with the knowledge and experience to “get things done.
• Participate in special projects or stretch assignments as required; execute projects to improve systems and operations.
• Provide technical assistance, guidance, and leadership to other analysts and IT associates. 
• Work with vendors to develop quotes, gain approvals, and facilitate ordering of equipment, software, solutions, and consulting services given documented needs, policies, and best practices.
• Collaborate with colleagues to identify and remediate issues.
• Develop work processes and best practices and implement changes to streamline operations. 
• Responsible for developing related service goals and measures to ensure service levels are attained.
• Ensure current applications and services are updated and align with the implementation of new security systems.
• Create and implement risk mitigation processes and conduct reviews to determine weaknesses in applications, systems, and programs.
• Tasks may include developing troubleshooting programs and performing system and security modifications.
• Other duties as assigned by Management.

Requirements:

• Required experience – 2 + years of Cybersecurity experience, including security management and operations.
• Required experience – Expertise with Microsoft’s Cybersecurity tools related to Azure, M365, etc., (E.g., Azure Security Center, SIEM Tools, anti-phishing, antivirus.
• Technical expertise – Associate level 
• Preferred Education – Degree in Computer Science, other related field or equivalent experience
• Strongly preferred – Microsoft certification Ex
• Works independently with little day-to-day supervision.
• Ability to support multiple efforts in parallel in a highly matrix, fast-paced, multi-site organization experiencing rapid growth.
• Ability to work in remote teams across time zones and geographies.
• Excellent presentation and interpersonal skills, including written and oral communications.
• Occasional weekend work if projects or assignments necessitate activity when workers are out of the office.
• May have to work off-hours if there are critical problems requiring IT intervention.