Desktop Support Specialist

  • Location: Yeadon, Pennsylvania
  • Type: Contract To Hire
  • Job #162713
firstPRO is seeking a qualified Desktop Support Technician for our client, a large health organization located out of Pennsylvania. They are seeking an individual with experience in repairing MAC OS/Windows OS and other desktop support to users in research labs and academic administration.

Desktop Support Technician
Job Details

  • Compensation Up to $32/hour with benefits (Health, Dental Vision)
  • Location: Philadelphia, PA
  • Type: Contract to Hire
  • Schedule: Monday through Friday, 8:30 AM to 5:00 PM

Job Responsibilities

  • Provides on-site desktop and other technical support to users in research labs and academic administration, including support solutions customized for the needs of research or administrative working groups
  • Performs basic installations, repairs, upgrades, and maintenance on hardware, software, computer peripherals and computer-aided scientific research equipment.
  • Troubleshoots technical problems, answers customer questions, and resolves issues.
  • Occasionally refers issues/questions to appropriate personnel/manager for follow-up but resolves most issues independently and without referral.
  • Instructs users in the operation and appropriate usage of systems/equipment
  • Provides procurement recommendations and technical specifications for departmental purchasing
  • Performs ongoing analysis of local computing environment and makes recommendations for technology or process improvements
  • Assists in the analysis of technical products, systems and/or software.
  • May take lead role in technology evaluation projects or technology implementation projects.
  • Performs testing for product evaluation and deployment projects and works with the user base to assure that the solutions meet requirements.
  • Performs or updates inventory as appropriate.
  • Updates tickets and assignments according to established procedures. Performs other duties as assigned.

Job Requirements

  • Experience working with a variety of operating systems and software; at minimum must have experience with either Mac OS or Windows OS, experience with both preferred
  • Strong customer service orientation and ability to follow through issues to resolution.

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