Desktop Support Technician
Job Details

• Compensation Up to $32/hour with benefits (Health, Dental Vision)
• Location: Philadelphia, PA
• Type: Contract to Hire
• Schedule: Monday through Friday, 8:30 AM to 5:00 PM

Job Responsibilities

• Provides on-site desktop and other technical support to users in research labs and academic administration, including support solutions customized for the needs of research or administrative working groups
• Performs basic installations, repairs, upgrades, and maintenance on hardware, software, computer peripherals and computer-aided scientific research equipment.
• Troubleshoots technical problems, answers customer questions, and resolves issues.
• Occasionally refers issues/questions to appropriate personnel/manager for follow-up but resolves most issues independently and without referral.
• Instructs users in the operation and appropriate usage of systems/equipment
• Provides procurement recommendations and technical specifications for departmental purchasing
• Performs ongoing analysis of local computing environment and makes recommendations for technology or process improvements
• Assists in the analysis of technical products, systems and/or software.
• May take lead role in technology evaluation projects or technology implementation projects.
• Performs testing for product evaluation and deployment projects and works with the user base to assure that the solutions meet requirements.
• Performs or updates inventory as appropriate.
• Updates tickets and assignments according to established procedures. Performs other duties as assigned.

Job Requirements

• Experience working with a variety of operating systems and software; at minimum must have experience with either Mac OS or Windows OS, experience with both preferred
• Strong customer service orientation and ability to follow through issues to resolution.