Responsibilities:

• Configure, deploy, and provide support for client desktops and application configurations.
• Administer both on-prem and cloud-based software and hardware configuration management tools, as well as patch deployment tools and anti-virus configurations.
• Participate in OS and application upgrades and migrations.
• Manage and troubleshoot OS patches and software updates on endpoints.
• Develop and integrate application packages, including Office 365.
• Create and maintain Windows images.
• Generate reports using diverse inventory tools.
• Remediate IT security findings and offer second-level support to the Help Desk.

Requirements:

• Minimum 3 years of experience in a law firm setting.
• Proficiency in Windows desktop image development (minimum 3 years).
• Experience with Office 365 application package integration.
• Track record in client OS and application upgrades and migrations.
• Proficiency in OS patch management and software updates on endpoints.
• Strong expertise in anti-virus and anti-malware program configuration.
• Capability to create reports using various inventory tools.
• Proven ability to remediate IT security findings.
• Experience in second-level support for the Help Desk.
• Familiarity with PDF tools for legal documents and MDM for mobile devices.

Nice-to-Have Skills:

• Document management and financial system experience.
• Understanding of client/matter relationships and litigation support.
• Proficiency in creating Word templates.
• Familiarity with cloud-based platforms (IaaS, PaaS, SaaS).
• Experience with Teams and Zoom A/V.
• Competence in Active Directory, Group Policies, and login scripts.
• Knowledge of Exchange and SQL server administration.
• Exposure to Citrix platforms.