A Customer Service Representative is responsible for interacting with customers to provide assistance and resolve inquiries or issues. This role involves answering phone calls, responding to emails or messages, and addressing customer concerns in a friendly and professional manner. Additionally, a Customer Service Representative may need to process orders, update customer accounts, and maintain accurate records of interactions. Strong communication, problem-solving skills, and a customer-centric attitude are essential for this position.

Required : 

Proven customer support experience or experience as a Client Service Representative

· Track record of over-achieving quota

· Strong phone contact handling skills and active listening

· Familiarity with CRM systems and practices

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

· High school diploma