ServiceNow CMDB Lead
firstPRO is seeking a seasoned ServiceNow CMDB Lead with extensive experience in Automated Discovery tools and ITIL processes. This professional will join our well-known client’s team on a consulting basis, with the potential for contract-to-hire. This is a hybrid role, so candidates close to the Philadelphia area are preferred. Compensation for this role is up to $90/hr., based on experience.
- Proven hands-on experience with Automated Discovery tools and their error logs.
- Proficiency in maintaining a Configuration Management Database (CMDB).
- Extensive ServiceNow expertise, especially within Discovery, Configuration, and Change Management modules.
- Strong familiarity with ITIL processes.
- Excellent communication skills – written, verbal, and presentation.
- Exceptional interpersonal skills, collaborating with individuals across all levels.
- Solid analytical and problem-solving abilities.
- Capable of managing priorities and delivering under pressure.
- Self-starter who excels in fast-paced environments.
- Perform data maintenance, reconciliation, quality audits, and troubleshoot issues in automated discovery.
- Develop and refine procedures to ensure ongoing data quality for CMDB, configuration data management, and mapping.
- Assist in integrating and reconciling data from various discovery tools.
- Support audits of CMDB data to maintain accuracy.
- Manage non-discoverable CMDB data manually.
- Contribute to implementing ITAM (ServiceNow) in customer environments.
- Participate in report, dashboard, and output configuration associated with change, configuration, discovery, and mapping.
- Bachelor’s degree in information technology, Engineering, or related field preferred, or equivalent work experience.
- 5+ years of IT software and hardware knowledge.
- 5+ years of experience in CMDB management, including specific business services for IT support.
- Proficiency in ServiceNow, particularly in modules related to Discovery and Change Management.
- Proven record of building consensus and negotiation skills.
- Experience in the retail industry (preferred).