Responsibilities:

• Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems hosting the organization’s Software Suite.
• Manage IT system infrastructure and any processes related to these systems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for implementations
• Provide support for the ticketing system and remain involved in the resolution process.
• Familiarity with Oracle and Microsoft SQL Server Databases
• Familiarity with AWS and Azure Cloud Environments
• Ability to work well with others and contribute to team success
• Ability to think critically and analyze problems to remediate issues in internal and customer IT environments
• Some travel required

Required Skills:

• 4-year or 2-year college degree in computer or business-related field
• 3+ years of System Admin experience
• 2+ years of Linux experience
• Knowledge of Oracle and/or SQL databases
• Experience with Helpdesk concepts and processes