Responsibilities:

• • Develop strong relationships with business users and external partners, understanding business functions to recommend process and systems improvements.
  • Gather requirements and create documentation, ensuring alignment with IT and business unit objectives.
  • Analyze business user needs, developing requirements for projects and enhancements.
  • Evaluate project requests, articulating scope, costs, and benefits.
  • Recommend process and systems improvements through analysis and evaluation.
  • Conduct analyses to investigate operational issues.
  • Manage project plans, monitor progress, resolve problems, and recommend actions to keep projects on track and within budget.
  • Collaborate with development teams to ensure understanding of business requirements and specifications.
  • Develop test plans and cases, coordinate testing phases, and oversee user acceptance testing.
  • Participate in the implementation of process and system changes, including post-implementation activities.
  • Update and develop system and user documentation.
  • Participate in user training sessions as required.

Requirements:

• • Proficiency in project management software (e.g., MS Project, Asana, JIRA).
  • Expertise in MS Office applications: Word, Excel, PowerPoint.
  • Strong analytical and documentation skills.
  • Detail-oriented with a focus on personal skills improvement.
  • Ability to work independently and within a team.
  • Well organized with excellent time-management skills.
  • Experience in developing enterprise web applications with responsive design for mobile devices is desirable.
  • Working knowledge of marketing automation platforms and CRMs (e.g., Salesforce) is a plus.
  • Bachelor’s degree in a relevant field or 6-10 years of equivalent work experience.
  • Proven experience in all aspects of SDLC as a Business Analyst with QA responsibilities or Project Manager.
  • Excellent verbal and written communication skills, along with strong social interaction abilities.