Software Customization Specialist

  • Location: Morestown, New Jersey
  • Type: Direct Hire
  • Job #165323
firstPRO inc. is looking for a Software Customization Specialist for our client in Moorestown, NJ. 
This is a full time direct hire opportunity. US citizens and green card holders only.

Salary: $60,000 – $65,000.
On site in Moorestown. 

We are looking to add a Software Customization Specialist is a point of contact for customers, distributors, and all departments for any requests related to software customization of all our products. 


  • Receive software requests from customers and the sales admin team; verify each request against a formal Purchase Order; identify the needs in terms of software, graphics, and other deliverables;
  • Responsible for all aspects of software creation for products including UI, customization options, back office/advanced feature sets and rate structures;
  • Record and track all requests into the ticket system through ticket closure;
  • Maintain  lead time for software deliveries as per manager’s expectations;
  • Supply assistance to clients when submitting software forms; collect needs and help them to understand how the product is working and what can be modified in order to accommodate their operational needs;
  • Create screen flow documents for software to be submitted for approval by customer;
  • Write functional specifications to be submitted and approved prior to any complex development;
  • Maintain a documented repository of all customization including binaries, specifications, and useful information to rebuild a new configuration with the same context;
  • Identify major issues and escalate to technical support staff, and/or management;
  • Personally test  each software delivery prior to forwarding it to the Support and Validation department;
  • Ensure a proper delivery of the customization to the Support and Validation or Manufacturing Departments;
  • Propose procedural and product improvements relating to the machine software and customization; contribute and participate in continuous improvement of Operations website;
  • Remain up-to-date with software technology;
  • Organize training sessions for internal clients, distributors and end customers on client-facing back-end systems to allow for limited client autonomy with deployed systems ; and
  • Support customers in all aspects of software troubleshooting and resolution.


  • Passion for helping customers;
  • Ability to follow direction and complete customer requests within timelines;
  • Demonstrated excellent verbal and written communication skills; and
  • Excellent analytical and problem-solving skills.


  • Technical or college degree preferred;
  • 2 years of experience in a customer support role;
  • Technical background preferred;
  • Intermediate computer knowledge;
  • Familiarity with the workings of an Integrated Development Environment (Microsoft Visual Studio, J2EE, etc); and
  • Basic understanding of HTML programming, relational databases and operating systems and intermediate software packages.

Job Location

  • Moorestown, NJ

Work Schedule

  • Monday-Friday


Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!

Back to Top