Service Desk Analyst

  • Location: Malvern, Pennsylvania
  • Type: Contract To Hire
  • Job #157997

firstPRO is recruiting for several hybrid (onsite/remote) Service Desk Analysts roles.  This role will be 100% onsite (Malvern, PA) during the contract period and will convert to 100% remote, once hired on with client.  The ideal candidate will have 1 to 2 years of Help Desk experience.  This position has a compensation range based on experience level, ranging between $20/hr. and $24/hr. during the contract period and converts to the high 40K’s once hired on.  If interested, please apply below.  We are setting up interviews for qualified candidates immediately. 



  • 1 to 2 years of experience as a Help Desk Technician is ideal 

  • Strong emphasis on personality – Someone who is a happy person, pleasant to be around and has strong customer service skills 

  • Degree is nice-to-have, but not required 

  • ServiceNow is nice to have 

  • Epic knowledge is a plus 

  • MS Office 365 is a plus 

  • Any MAC is nice 

  • Need experience remoting in  

This individual will be resolving issues, such as: 

  • Password issues 

  • Printer issues 

  • Application issues 

  • Interface issues 

  • Laptop needed 

  • Remote user can't get in – Locked out  


CALL VOLUME:?60+ calls per day 

Some of what we would look for: 

  • Punctual 

  • Strong phone skills 

  • Able to work in a very fast paced environment 

  • Multi-tasking abilities 

  • Knowledge and use of ServiceNow 

  • Helpdesk experience with 1+ years of experience 


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