Oracle Utilities Customer Care and Billing Analyst

  • Location: Newark, Delaware
  • Type: Direct Hire
  • Job #163468
Oracle Utilities Customer Care and Billing Senior Systems Analyst

Must Have Oracle Utilities Customer Care and Billing Experience

This position administers, develops, and implements procedures for ensuring the integrity of business applications. Assesses, recommends, and implements systems and enhancements or patches.  Resolves configuration, performance, capacity, and other system related issues.  Recommends, evaluates, plans, and executes projects to enhance business processes and the overall IT environment.  Offers and implements solutions to complex problems or reporting requirements.

  1. Administer, Maintain, and Troubleshoot Business Applications
    1. Demonstrates in-depth knowledge of the functionality of, and the ability to administer and troubleshoot across a portfolio of business applications.
    2. Anticipate, respond to, and identify business needs, recommending, designing, implementing, and enhancing business processes and transaction processing across business applications.
    3. Drafts, analyzes, and implements applications, related business rules, business process flows, information flow diagrams, functional and technical specifications, configuration, batch processing, issue remediation, and enhancements
    4. Designs and writes reports, SQL queries, and PL/SQL programs to facilitate reporting, application troubleshooting, and application enhancements.
    5. Provides guidance to and assists others in the administration, troubleshooting, and use of business applications.  Provides functional consulting to end-users
    6. Develop, implement, and administer software, tools, and procedures to monitor, alert, report on, and remediate issues within business applications
    7. Plan and execute corrective efforts to prevent and correct security vulnerabilities within the business applications
    8. Plans and executes projects to upgrade existing applications to maintain vendor support
    9. Provide on-call 24/7 incident management support related to processing of the production environment, directing workflow and escalating issues where appropriate
  1. Plans and Develops the Application Roadmap, Project Schedule, & Annual Budget
    1. Assures the development of, and adherence to, a roadmap and lifecycle for the business application portfolio
    2. Propose and execute projects and priorities according to strategic and tactical imperatives
    3. Recommends and meets documented project goals, outcomes, requirements, timelines, tasks, and cost to complete
    4. Submits expenses and capital expenditures for budget approval.  Adheres to approved budgets.
  1. Assure Compliance with Policies and Practices
    1. Ensure compliance with policies, guidelines, procedures, and regulations
    2. Drafts, recommends enhancements to, implements, monitors, and adheres to department and company policies, controls, and working practices.  Considers policy, security, and risk management  impact when performing assigned duties
    3. Reviews business processes, consulting with business users to assist in identification of technology related business process improvement efforts. Suggests, assists in design of, and implements enhancements to business processes utilizing new or existing technology.
  1. Assures the Department’s Risk is Managed and Minimized
    1. Ensure adherence with contractual obligations, licensing terms, manufacturer requirements, and best practices based on published authoritative guidance
    2. During contract discussions, negotiate favorable business terms on behalf of the company
    3. Assure that proper records and documents are created, maintained, and recoverable
    4. Meet with vendors & advisory services to canvass suitable capabilities at competitive rates

Bachelor’s Degree in Computer Science, Information Technology, or related discipline from an accredited college or university, with minimum five years experience in systems administration, or equivalent combination of education and experience (utilities experience preferred).  Knowledgeable in Linux, Windows OS, Oracle Database, Microsoft SQL Database, SQL, PL/SQL, background administering billing and/or accounting applications.

  • Designing, implementing, and administering of all aspects of a business applications through their lifecycle
  • Working with team members executing complex initiatives
  • Ensuring compliance with policies, business requirements, licensing, and contracts
  • Providing functional consulting related to use of technology in business processes


  • Self-managing required tasks (planning, budgeting, risk, workflow)
  • Time and risk management/prioritization
  • Independent production
  • Complex research, problem solving & analysis
  • Verbal, written and interpersonal communication with management


  • Oracle Utilities Customer Care and Billing
  • Oracle Utilities Mobile Workforce Management
  • PeopleSoft Financials
  • Infor EAM
  • IBM Cognos
  • Automic Automation Engine

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