Telecom Operations Analyst

  • Location: Wyomissing, Pennsylvania
  • Type: Contract
  • Job #164263
firstPRO is seeking a qualified Telecom Operations Analyst for our client, a large organization based out of Pennsylvania. They are seeking someone with experience in telecom database and analysis.

Job Details

  • Compensation: Up to $38/hour with weekly pay and benefits offered (Health, Dental, Vision)
  • Type: Contract (10 months)
  • 100% Onsite
  • Schedule: Monday through Friday, 9:00 AM to 5:00 PM

Job Responsibilities

  • Managing Equipment Orders: Handle equipment orders, including ordering equipment, providing local contact tracking information, and confirming equipment receipt.
  • MAC Address Management: Add MAC addresses to the BRD spreadsheet for tracking purposes.
  • Equipment Replacement: Facilitate the replacement of equipment identified as “dead on arrival.”
  • Vendor Technician Scheduling: Coordinate with vendor technicians for any additional cabling required during activation.
  • Number Inventory: Verify the validity of numbers in TDB and CUCM, identifying and converting Fax POTs lines to ATA as needed.
  • Equipment Cleanup and Shipping: Coordinate the cleanup and shipping of old phones, ensuring replaced equipment is sent back to CXtec.
  • Telecom Database Updates: Update the telecom database following migrations or complete upload forms for processing.
  • AS400 Workflow Updates: Manage updates for AS400 workflow processes.
  • Follow-up with Locations: Conduct scripted follow-ups with locations, addressing training questions and ensuring proper operation of hardware and software.

Job Requirements

  • Knowledge of Basic Software: Proficient in operating essential computer software programs, including MS Word and MS Excel, to input data into the Telecom database.
  • Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively at all levels, including members, managers, and customers.
  • Accuracy and Attention to Detail: Demonstrated ability to maintain precision and attention to detail in data entry processes, ensuring accurate results.
  • Organizational and Time Management Skills: Efficiently plan and schedule tasks, meeting deadlines consistently.
  • Teamwork: Collaborate effectively in a team environment to enhance productivity and overall effectiveness.

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